Privacy policy

At PINEA DEL DUERO, we believe in the importance of protecting the privacy of our customers, suppliers and friends. We are committed to transparency in our policies and actions concerning personal data. We therefore invite you to read our privacy policy and to suggest any improvements you consider necessary to ensure your rights are protected.

Identity of the data controller

  • Controller: BODEGAS PINEA DEL DUERO S.L., hereafter “PINEA DEL DUERO” or “the company”
  • Address: C/ REGALADO 15, 2º, 47002 Valladolid (Spain)
  • Tax ID: ESB47762570
  • Registered: Valladolid Companies Register, Volume 1,513, Folio 80, Page VA-28766, Entry 1.
  • Website: shop.pinea.wine
  • Contact e-mail: info@pinea.wine


Purpose of the processing

At PINEA DEL DUERO, we collect personal data for various purposes. Firstly, to manage your purchases and ensure that your shopping experience is as satisfactory as possible by tailoring our website and commercial correspondence to your real interests. We also use your data to answer your queries, register your user account, remind you of the products in your shopping cart, access your purchase history, manage exchanges or returns, and keep you informed about news, discounts or promotions.

Contact details: When you contact us, we collect your details. This data may include your name, postal addresses, telephone numbers, and e-mail addresses, as well as details of your social media profiles (for example, if you contact us through Facebook, we obtain your Facebook ID). 

Purchase dataWhen you make a purchase, we collect purchase information. The purchase data may include the following information, depending on the type of sale and the process status:

Channel 

Order number 

Details of items purchased 

Details of payment method used 

Delivery and billing addresses 

Direct messages and communications related to the purchase 

Delivery status, e.g. “order delivered” 

Return status, e.g. “completed” 

Details of the service providers involved in implementing the contract (e.g. shipping numbers of parcel service providers)

Payment details: We offer you the usual e-commerce payment methods, such as credit cards and PayPal, and possibly others developed in the future. 

The payment details are, for example: 

Billing addresses 

Credit card details 

For carrying out the payment, we collect the payment data you have provided, transferring to our payment service providers only the data necessary for processing. 

Data relating to use of the website: When you interact with our website, we collect information that tells us which products you are interested in. The use of this information is governed by our Cookie Policy. 

Geolocation data: we collect location data derived from your device’s IP address, only down to the locality. This address cannot be used to identify your internet connection or device.  

We use this geolocation system to detect fraud and/or suspicious orders.  

Social media: Pinea del Duero maintains profiles on various social networks. Our services may also incorporate social media functions or what are known as social plug-ins. On our corporate social media, we publish and share content, offers and product recommendations. With every interaction, the social media operators record your usage behaviour with cookies and similar technologies. Social media operators can consult anonymous general statistics on the interests and demographic characteristics (e.g. age, gender, region) of the fanpage’s audience. If you use social media, social network operators determine the nature, scope and purposes of data processing on social media.

We currently use the Meta messaging service (Facebook, Instagram and WhatsApp Business) and the plugins of the following social networks: Facebook, Instagram and YouTube, but we could include others. 

These social networks have their own privacy policies, which explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social media to ensure you are happy with the way your personal information is collected and shared.

Legitimate interest

At PINEA DEL DUERO we use your data for various reasons: mainly, to fulfil the sales contract established when you make a purchase. In other cases, there are legal obligations (such as issuing invoices or complying with tax requirements). In some cases, we also do so based on our legitimate interest in providing you with a satisfactory shopping experience, resolving your questions or queries, or because you have given your express consent to receiving news and discounts via our newsletter or other means of communication.

Do we share your data?

At PINEA DEL DUERO we share your personal data only with companies that provide us with additional services to manage our commercial relationship with you, such as transport firms, payment platforms and digital communication service companies. We do not sell or trade your personal data, nor do we transfer it without your knowledge and consent. We will only share your data only when required to do so by law or by judicial or administrative authorities.

Confidentiality and the duty of secrecy in processing your data

We demand the same confidentiality from third-party companies involved in the data processing process as we impose on ourselves at PINEA DEL DUERO. All PINEA DEL DUERO employees must maintain the confidentiality of the personal data to which they have access in the course of their duties. The duty of secrecy applies to management and governing bodies, employees hired under the employment system and professionals providing services under the commercial system. It also applies to suppliers of goods and services, to processors and their employees, and to those to whom the processor subcontracts and their employees. This duty of secrecy persists even after the termination of employment or commercial relations with PINEA DEL DUERO.

Data security

At PINEA DEL DUERO we have implemented systems, communication infrastructures and security measures in accordance with Personal Data Protection regulations. We have also taken logical, physical, organisational and contractual measures to prevent unauthorised access to the data, as well as destruction, modification, reproduction, disclosure, transmission or re-use of it. However, please note that when you provide personal information online, there is always a risk that third parties, outside of our control, can intercept and use this information. Despite our efforts to protect personal information and privacy, we cannot guarantee the complete security of any information you disclose online, and you do so at your own risk.

We ask you to ensure that you provide accurate data to ensure that our relationship runs smoothly.

Children’s data

The services offered by PINEA DEL DUERO are intended for persons of legal age under Spanish legislation. We assume that individuals who provide data through our channels, such as e-mail or website forms, are of legal age. Because we are concerned about the safety of children, we will refuse any registration from minors who attempt to register and will inform them that we do not accept registrations from children. We recommend that parents and guardians regularly monitor their children’s use of e-mail and other online activities.

We respect your rights

Personal data protection legislation gives you a number of rights that you can exercise at any time. These rights include access to your personal data, correction of outdated or incorrect data, objection to certain processing, restriction of processing or deletion of your data if you no longer wish us to process it, as well as the portability of your data where technically possible. You also have the option to revoke your consent. It is important to note that some legal obligations may temporarily prevent us from complying with your requests, and we will inform you if this happens.

To exercise your rights, you can write to us at the following address:

C/ REGALADO, 15, 2º, 47002, Valladolid (Spain)

You can also contact the data protection authority in your country by clicking on the following link:

https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
In Spain, the data protection authority is the Spanish Data Protection Agency (www.aepd.es).

Sending commercial information by any means, including computerised methods

If you have accepted to receive information about the activities of PINEA DEL DUERO in any of the forms on our website, or you have not expressed any objection to this treatment, we inform you that we will use your personal data to keep you informed about our activities. This is based on our legitimate interest if we believe there is a legal relationship with you, or on your consent by ticking the box to accept this Privacy Policy, if there is no legal relationship with you.

We also inform you that we will keep your data for as long as the legal relationship with you is maintained and you do not object to receiving information, or until you revoke your consent, without prejudice to PINEA DEL DUERO keeping it while it is governed by legal obligations.

If the legal basis is our legitimate interest, you can object to the processing of your data for these purposes at any time by sending an e-mail to info@pinea.wine.

Contact

If you have filled in the contact form on our website, we inform you that the personal data you have provided will be processed so we can respond to your enquiry. This is based on your consent given when you filled in and submitted the form, as well as ticking the box to accept this Privacy Policy.

Your personal data will be processed for the time necessary to deal with your request, as long as you do not revoke your consent or exercise your rights of objection or erasure, without prejudice to PINEA DEL DUERO keeping it while it is subject to legal obligations.

Purchase

If you have filled in the purchase form on our website, we inform you that the personal data you have provided will be processed so we can offer you our services for the purchase of PINEA DEL DUERO products. This is based on your consent given when you filled in and submitted the form, as well as ticking the box to accept this Privacy Policy, and on the general contract terms and conditions.

We also inform you that, in order to purchase alcoholic beverages on our website, you must be the minimum legal age required to purchase alcohol. By ticking the box on the purchase form that states this, you declare that you meet the minimum age requirement.

Your personal data will be processed for as long as our legal relationship with you is maintained, until you revoke your consent or exercise your rights of objection or erasure, without prejudice to PINEA DEL DUERO keeping it while it is subject to legal obligations.

Pinea Club Registration

If you have filled in the registration form (My Account) associated with the Pinea Club on our website, we inform you that the personal data you have provided will be processed in order to register you as a customer. This is based on your consent given when you filled in and submitted the form, as well as ticking the box to accept this Privacy Policy.

Your personal data will be processed for as long as our legal relationship with you is maintained, until you revoke your consent or exercise your rights of objection or erasure, without prejudice to PINEA DEL DUERO keeping it while it is subject to legal obligations.

Use of cookies

For information on the use of cookies, please visit our cookies policypage.

Data security

At PINEA DEL DUERO, we have implemented appropriate technical and organisational measures to guarantee an appropriate level of security in our workplaces, premises, systems and communication infrastructures.

We have taken logical, physical, organisational, contractual, and other measures to prevent unauthorised access by third parties to your data or the destruction, modification, reproduction, disclosure, transmission or re-use of your data.

Despite our efforts to protect your personal information and privacy, we cannot guarantee the complete security of any information you disclose online, and this responsibility rests with you as the user.

Validity and modification of the privacy policy

Our Privacy Policy is effective as of the date when it is posted on our website, and you may keep and/or reproduce it for your reference.

This Policy may be amended due to changes in current legislation, judicial decisions, changes in case law or modifications to PINEA DEL DUERO’s business strategy. Relationships established prior to any change will be governed by the rules in force at the time you accessed our website to establish them.

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