Club Registration
How much does it cost to become a member of the PINEA Club?
Registration with the Pinea Club is completely free of charge.
How can I become a member of PINEA Club?
Please complete the form available at https://club.pinea.wine and click on “register for free”
Can I lose access to the PINEA Club if I do not reach a certain level of consumption?
No purchase is necessary to remain a Club member. However, to access “CELLAR” membership are based on annual transactions. If you do not reach the level within one year, your annual points will re-start from 0 points at the time of your annual renewal.
PINEA Club Points and Memberships
How does the points system work in the PINEA Club?
All purchases made in the Club are converted into points.The number of points accumulated determines your membership level and gives you access to different benefits.
Each Euro (€) is converted into 1 point.
How do memberships work?
Access to the “TERROIR” membership is available as soon as you register with the Pinea Club.
Access to the “CELLAR” membership is obtained by reaching 1,000 points, equivalent to a cumulative spend of 1,000€ over a whole year, from the date of registration with the PINEA Club.
Access to the “CAVE” membership is achieved by accumulating 30,000 points, equivalent to a spend equal to or greater than 30,000€ from the date of registration with the PINEA Club.
Buy Online
Do I have to register for the Pinea Club in order to buy wines?
Yes, the option to buy our wines directly from the winery is a benefit reserved for members of the PINEA Club.
How can I access the online shop?
After registering you will have access to the PINEA Club online boutique and you will be able to see available wines.
If you are already registered, you will need to log into the PINEA Club with your credentials to access the private online shop. Once you have logged in, you will need to click on the “BOUTIQUE” button located on the top menu of the page.
Can I buy through the PINEA Club if I am a company?
You can purchase through the PINEA Club as a company. When completing your order, all you need to do is provide us with your invoicing details. However, if you intend to distribute the wine on the market, in this case the purchase will be subject to the conditions of sale that we apply to our distributors and you will need to contact us at club@pinea.wine for more information.
Can someone help me complete my order?
If you would like special assistance with completing your order, please send us an email to club@pinea.wine and we would be happy to assist you.
Are the wines you find in the Club available on the market?
You can find PINEA, 17 by Pinea, KORDE Rosé, and KORDE Blanc in select wine shops, gourmet shops and online shops. Through our Club you gain access to PSOUL, historical vintages, large formats, and early access to new vintages.
Can I buy any PINEA wine after registering in the Club?
To have access to PSOUL (Pinea Soul), our most limited and exclusive label, you must be a “CELLAR” member. “TERROIR” members will be able to purchase all other PINEA wines as soon as they register with the Club.
How does the pre-release of new vintages work?
From the moment we bottle our new vintages, you will have the option of purchasing them through the Club. You will receive them at your home weeks before their official launch so that you can enjoy the wines on premiere.
What payment options do you offer?
We accept Visa, Mastercard, and American Express. You also have the option to purchase with PayPal or Redsys.
Shipments and Order Tracking
What is the normal delivery time?
After confirmation, domestic shipments to the Peninsula and Balearic Islands will be delivered within 48/72 hours (working days).
What are the shipping costs?
If the amount of the order exceeds €294, shipping costs to the Peninsula and Balearic Islands are free of charge. If the amount of the order is less than 294€, a standard rate of 15€ will be applied.
Do you ship to the Balearic Islands?
Yes.
Do you ship to the Canary Islands, Ceuta and Melilla?
To manage orders to the Canary Islands, Ceuta and Melilla you can contact us by sending an email to club@pinea.wine.
How can I track my order?
You will receive an e-mail informing you that your order has been dispatched with the carrier’s website details and tracking number, so that you can check the status of your order at any time. You can also check the status of your order by logging in to the PINEA Club with your user details and accessing the “Orders” panel. After clicking on the last order placed, you will find the option to “check the status of my order”.
What happens if I am not at home when the order arrives?
In case of absence upon delivery, a passing note will be left with the necessary information to arrange a new delivery time.
Pinea accepts no liability whatsoever in the event that the product is not delivered as a result of inaccurate or false information provided by the user for this purpose, or in the event that delivery cannot be made for reasons beyond the control of the PINEA Club.
Cancellations, Returns and Damaged Orders
Can I cancel an order?
You may cancel your order as long as the order has not been prepared and has not yet left the warehouse. To cancel an order, please send an email to club@pinea.wine.
What should I do if my order is incomplete or does not correspond to what I bought?
Inform the carrier at the time of receipt and email club@pinea.wine.
Can I return an order if it has not arrived in optimal conditions?
In the event that the order does not arrive in optimal conditions, the incident must be reported immediately to the transport company and at least 3 photographs must be taken of the state in which the package was received.
The user will have a maximum period of 24 hours from receipt of the products to request their return, by sending an email to club@pinea.wine.
Upon receipt and verification by PINEA of the condition of the products, the amount corresponding to the units returned will be refunded within a maximum period of 5 calendar days, using the same means of payment used by the user for the initial purchase.
Other Questions
Can I visit the winery?
Our winery is not open to the public. Club customers will have the option of a visit to the winery, including a tasting of three wines, once they reach the “CELLAR” membership level. Customers with “CAVE” membership will be able to enjoy a premium visit to our winery in Ribera del Duero.
What recommendations should be taken into account to preserve wine properly?
First of all, it is crucial to consider the right temperature to preserve the wine. Avoiding sharp fluctuations in temperature is fundamental, keeping the wine at a constant range between 53ºF and 59ºF. Extreme variations can expand or contract the cork, allowing air to enter the bottle, which accelerates the process of oxidation and premature ageing of the wine.
Another essential aspect relates to the storage position of the bottles. Generally, it is recommended to place them horizontally to ensure that the cork remains moist, maintains its elasticity and guarantees an airtight seal. However, in the case of sparkling wines, it is preferable to store the bottles in a vertical position to avoid the loss of carbon dioxide gas.
In addition to temperature, the storage environment should maintain a humidity level of around 70%. A very dry environment can dry out the cork, while an excess of humidity can generate mould that negatively affects the aroma of the wine.
Lighting also plays a crucial role. Wine is highly susceptible to light, whether natural or artificial, especially white and rosé wines, which may develop the so-called “light sickness”, generating unpleasant odours. It is therefore recommended to store wine in a dark environment.
It is important to avoid exposing the wine to strong odours, as it can easily absorb them. Finally, the wine must be protected from constant vibrations, which can also affect its quality.
In short, storing wine in the kitchen for long periods is not ideal due to intense odours, temperature changes, vibrations and excessive light. The optimum would be to use an air-conditioned cellar or wine cellar, or to place it in the darkest and coolest area of the house.